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Finding & checking care

Check the supply

# Check the pharmacy behind the label

The service name is not enough.

Ask which pharmacy makes or supplies the medicine, then ask which one sends it. Write down each name if different places do those jobs.

The care check

NAME.

CHECK.

Bring the open question.

On this page

- [Get the pharmacy’s actual name](#name) 

- [Check the state licence](#record) 

- [Ask how pharmacy help works](#questions) 

## Get the pharmacy’s actual name

FDA notes that people getting medicines made to order online may not know who made them.

Ask for the name before paying. Keep it with the product name, and compare it with the label when it arrives.

As of September 2026, FDA reported false labels that named a nonexistent pharmacy or a real pharmacy that had not made the product.

Terms behind the care check

**Compounder**

The pharmacy, doctor or other maker that prepares a medicine to order.

**FDA**

FDA is short for Food and Drug Administration, the US agency that reviews drug products.

## Check the state licence

Pharmacy licensing is handled by state boards of pharmacy.

A pharmacy sending medicine across state lines also needed permission from the receiving state in most states, as of September 2026.

A licence record shows that the pharmacy holds a licence. It does not guarantee that the medicine supplied, its amount or its instructions are right for you.

### Read the record

- [Open the state pharmacy search](https://www.fda.gov/drugs/besaferx-your-source-online-pharmacy-information/locate-state-licensed-online-pharmacy) 

On FDA’s page, choose your state to open the pharmacy licence search, then enter the pharmacy’s name.

Terms behind the care check

**Out-of-state pharmacy**

A pharmacy based in a different state from the person receiving the medicine.

## Ask how pharmacy help works

For online pharmacies, FDA’s checklist calls for state licensing, a valid prescription and access to a licensed pharmacist who can answer questions.

- How do I reach the pharmacist with a label question?

- Who handles a damaged or delayed parcel?

- Where can I get the written storage instructions?

### Read the record

- [Read the online-pharmacy checklist](https://www.fda.gov/drugs/besaferx-your-source-online-pharmacy-information/considering-online-pharmacy) 

Use the licence check alongside the other signs; appearances alone are hard to judge.

[Check what is being supplied](/medicine/) 

Use this guide to check care; it provides information and does not operate a clinic or sell medicine.

[Full topic list](/#topics) [Text copy](/pharmacy/index.md) [Source reading list](/sources/) 

- [Guide](/) 

- [Find](/find-care/) 

- [Ask](/questions/) 

- [Cost](/cost/) 

- [Sources](/sources/)